What action did the manager take to address team issues in the home care setting?

What action did the manager take to address team issues in the home care setting?

• A. Provide an education session to address lack of clarity about roles, morale issues, and communication.
• B. Terminate underperforming staff.
• C. Ignore team conflicts.
• D. Reassign all tasks to management.

Answer: (A)

When team problems arise in home care, addressing the underlying factors—unclear roles, morale, and communication—is most effective. An education session that outlines each team member’s roles and responsibilities, clarifies expectations, and reinforces how information should be shared helps everyone know who does what, how to coordinate care, and how to raise issues. This kind of proactive, collaborative approach improves clarity, supports morale by involving staff in problem-solving, and reduces miscommunication that can compromise client safety and care quality. Other options miss the mark because terminating staff, ignoring conflicts, or delegating all tasks to management doesn’t fix the root causes or sustain a healthy team dynamic.

When team problems arise in home care, addressing the underlying factors—unclear roles, morale, and communication—is most effective. An education session that outlines each team member’s roles and responsibilities, clarifies expectations, and reinforces how information should be shared helps everyone know who does what, how to coordinate care, and how to raise issues. This kind of proactive, collaborative approach improves clarity, supports morale by involving staff in problem-solving, and reduces miscommunication that can compromise client safety and care quality. Other options miss the mark because terminating staff, ignoring conflicts, or delegating all tasks to management doesn’t fix the root causes or sustain a healthy team dynamic.